MUJI Canada's Brick & Mortar locations and Online store currently use 2 separate systems to track inventory. Unless clearly indicated as an "online-exclusive" item (not promotion), all products on muji.ca share inventory with the stores. At this time, MUJI Canada Online does not have a dedicated warehouse to fulfill online orders, but we hope to offer this service in the future.
Because two separate systems are used to track inventory, the online team takes time to manually update the online inventory several times almost every day to reflect updated in-store inventory, notably when new shipments of products arrive. Unfortunately situations arise where we receive a large quantity of an item, but an in-store purchase may deplete the overall inventory immediately. The online team has taken measures to mitigate this issue as much as possible and to prevent situations like this from arising; our team acknowledges that this is not a perfect process, and we sincerely apologize for any inconveniences caused.
All placed orders on muji.ca undergo an initial inventory confirmation check. If a placed order is not fulfilled within 72 hours and it is not a peak season (e.g. holidays), it is most likely due to this issue. A member of our team will personally reach out with alternatives wherever possible. We sincerely thank you for your understanding.
For customers looking to reserve and purchase items in-store, we highly recommend you contact the respective store to receive the most accurate information, and to possibly have the item(s) reserved for you for 24 hours.