If you experienced an issue in-store or have feedback to share regarding a specific MUJI location, please use our contact form or email the online team at firstname.lastname@example.org. Please provide the following details and we will escalate your feedback to the relevant teams for further consideration:
- Contact Details (Phone number, email)
- Location Visited
- Approximate date/time
We thank you for your understanding and cooperation.
Please be advised that the EC team does not interfere with or make decisions on behalf of store teams. This applies vice versa. All store-related situations will be escalated to the stores, and all EC-related situations will be escalated to our team to serve you better.