General Return Policy
Please ensure products are in its original packaging (unopened) and in resalable condition with the original tags and/or stickers still attached. No returns, refunds, or exchanges will be issued without a receipt. Refunds will be issued in the original tender for the price paid.
The following types of products are considered final sale and are ineligible for return/exchange:
- Furniture (mattress, sofa, shelves, etc.)
- Innerwear (bra, boxers, etc.)
- Face Masks
Online Returns & Exchanges In-Store
Merchandise purchased from muji.ca can be returned or exchanged in-store to any MUJI location in Canada within 30 days of receiving your order with your invoice. Please refer to the general policy above for specific return details.
Exchanges in-store for online orders are available between sizes and colours of the same product for clothing.
Exchange requests for every other product will be processed as a return for the product in your order, and the exchanged item will be an in-store purchase.
For exchange requests, please call the store you wish to visit beforehand to confirm their inventory levels.
Online Returns & Exchanges by Mail
Merchandise purchased from muji.ca can be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receiving your order with your invoice. Please refer to the general policy above for specific return details.
If you wish to exchange items in your online order by mail, please contact the online team through the contact form or by emailing us at ONLINE@MUJI.CA before sending back your package.
The team will conduct an inventory check for the requested item(s) and set it aside. We will refund you of your original order, and send you a custom invoice to place a new order.
In situations where the team is unable to fulfill your exchange request, a return will be processed instead.
Please ensure your package is sent via insured, traceable mail. At this time, MUJI Canada does not cover return shipping labels nor any of the fees associated with it.
If you are located in the following provinces & territories: British Columbia, Alberta, Saskatchewan, Yukon Territory, Northwest Territories, and Nunavut, please mail your return request to MUJI Metrotown.
Burnaby, BC V5H 4J2
If you are located in the following provinces: Manitoba, Ontario, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador, please mail in your return requests to MUJI Atrium.
20 Dundas Street West
Toronto, Ontario M5G 2C2
All mail-in returns and exchanges undergo a 3-day quarantine upon package arrival. After the quarantine period, it will take up to 7 business days for the online team to inspect, approve/reject, and process return requests. Please allow around 10 business days (depending your card company's processing times) for the refund to be credited back to your card. Please note that shipping and handling fees are non-refundable.
Customers will be notified of any rejected return/exchange requests and will be responsible for the costs to have their merchandise shipped back to them. Alternatively, they can pick them up from the location they sent their return to.
If you are unsure of whether you can still return an item from your order, please reach out to the online team and include the following details:
- your order number;
- clear photos of the merchandise to be returned/exchanged (if opened or damaged), along with photos of the tags and/or stickers attached to the product(s);
- reasons for return/exchange.
At this time, we are unable to offer gift receipts and honour gift returns or exchanges for online purchases made at muji.ca due to system limitations.
Damaged/Lost Packages or Items Missing from Package
Customers are responsible to notify the Online Team using the contact form at muji.ca or through email at firstname.lastname@example.org within 7 days of receiving their order if their package is found with visible damages, missing merchandise, or is undelivered to be eligible for a refund.
In-Store Returns & Exchanges
Merchandise purchased in-store can be returned or exchanged at any MUJI location within the same province within 30 days of purchase with the original receipt. Please refer to the general policy above for specific return details.
In-Store Gift Receipts
Customers are welcome to request for gift receipts at checkout at any of our MUJI locations. The recipient will have 30 days to make a visit to any MUJI location within the same province with their receipt to request an exchange for another item of equal or greater value (and pay the remainder). Gift returns for store credit is not available at this time. The standard return/exchange policy applies.
MUJI reserves the right to deny any return/exchange based on the condition of the merchandise.