Customer Support

My Order

• Frequently asked: Online Order Pickups
• How to Edit or Cancel Online Orders
• Request to Change Online Order Pickup Location
• Return Policy

Shipments

• Shipment Policy
• Where can I find my tracking information?
• Items in my package arrived broken or damaged.
• My package tracking number shows it was delivered but I have not received anything.
• Does MUJI Canada ship internationally?

Products

• Bulk Order Policy
• Does the online inventory match in-store inventory?
• The MUJI items I would like to order are unavailable on the online store.

Troubleshooting

• "We don't offer shipping to your address." Error Message
• Order not placed OR no order confirmation email, but card was charged OR card charged several times
• Why do I have to remove certain items in my cart to complete my purchase?
• ZIP code does not match billing address

Frequently Asked Questions

• Does MUJI offer Birthday Discounts?
• Does MUJI offer discounts for students?
• Does MUJI offer Gift Cards/Certificates?
• Is MUJI hiring?
• Why is shipping not available to Quebec?

Store Support

• What music is playing at MUJI stores right now?
• Store Contact Information
• In-Store Issues & Feedback
• Furniture Catalogue (GTA & GVA Residents Only)

Product Information

• Choosing the Right Pen
• My beads sofa cover is missing the zipper tab.
• Which products are covered by warranty?