Customer Support

My Order

• How to Edit or Cancel Orders
• Request to Change Curbside/In-store Pickup Location
• Return or Exchange by Mail
• Return or Exchange In-Store
• Return or Exchange Requests for Purchases Made More Than 30 Days Ago

Shipments

• International Orders
• Items in my package arrived broken or damaged.
• My package tracking number shows it was delivered but I have not received anything.
• Shipment Policy
• Where can I find my tracking information?

Products

• Bulk Order Policy
• Does the online inventory match in-store inventory?
• Furniture Catalogue (GTA & GVA Residents Only)
• My beads sofa cover is missing the zipper tab.
• The MUJI items I would like to order are unavailable on the online store.
• Which products are covered by warranty?

Troubleshooting

• "Help! My order didn't go through, and I didn't receive an order confirmation email, but I see a charge on my card!"
• "Help, there is an extra charge on my card!" - Double Charges and Authorization Holds
• "We don't offer shipping to your address." Error Message
• Why do I have to remove certain items in my cart to complete my purchase?
• ZIP code does not match billing address

Frequently Asked Questions

• Birthday Discounts
• Careers | MUJI Canada
• MUJI Gift Cards/Certificates
• Student Discounts
• When will your planners be in stock?
• Why is shipping not available to Quebec?