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  1. Soutien à la clientèle MUJI Canada Support
  2. Customer Support

Customer Support

Have questions related to your order? Interested in an item but don't see it available online?

My Order

  • Frequently asked: Online Order Pickups
  • How to Edit or Cancel Online Orders
  • Request to Change Online Order Pickup Location
  • Return Policy

Shipments

  • Shipment Policy
  • Where can I find my tracking information?
  • Items in my package arrived broken or damaged.
  • My package tracking number shows it was delivered but I have not received anything.
  • Does MUJI Canada ship internationally?

Products

  • Bulk Order Policy
  • Does the online inventory match in-store inventory?
  • The MUJI items I would like to order are unavailable on the online store.

Troubleshooting

  • "We don't offer shipping to your address." Error Message
  • Order not placed OR no order confirmation email, but card was charged OR card charged several times
  • Why do I have to remove certain items in my cart to complete my purchase?
  • ZIP code does not match billing address

Frequently Asked Questions

  • Does MUJI offer Birthday Discounts?
  • Does MUJI offer discounts for students?
  • Does MUJI offer Gift Cards/Certificates?
  • Is MUJI hiring?
  • Why is shipping not available to Quebec?

Store Support

  • What music is playing at MUJI stores right now?
  • Store Contact Information
  • In-Store Issues & Feedback
  • Furniture Catalogue (GTA & GVA Residents Only)

Product Information

  • Choosing the Right Pen
  • My beads sofa cover is missing the zipper tab.
  • Which products are covered by warranty?
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